2-1-1 Tampa Bay Cares, a nonprofit organization that provides confidential assistance for people in need of health and human services, offers several opportunities for volunteers.
The most critical needs are:
• Research volunteer – to assist the contact center supervisor by researching and gathering outreach information on events in Citrus, Hernando, Lake and Sumter counties.
• Contact center statistics volunteer – to assist the contact center manager on reports generation, updating indicators board and analyzing data relative to contact center calls. They also will extract data and generate trend charts using several sources of information.
• Follow up volunteer – to place follow up calls to callers from Citrus, Hernando, Lake and Sumter counties with the objective of collecting data about effectiveness of services in these counties. Using a database, the volunteer calls clients who agree to receive a follow-up call.
A variety of other opportunities are available for volunteers. People interested in volunteering must complete an application and comprehensive training for all positions and must be at least 18 years old.
