CLEARWATER – Home Helpers, Clearwater announced it has received the Certified – Trusted Provider distinction from Home Care Pulse.
This distinction illustrates Home Helper’s commitment to client satisfaction.
Certified – Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting live random phone interviews with a percentage of their clients each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback without outside influence. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality of care. Clients are also given the opportunity to provide feedback for their provider.
“Home Helpers, Clearwater is very proud to have received this distinction as Trusted Provider,” said Debbie Humphrey, owner/administrator, in a press release. “Every day we are dedicated to providing exceptional service to our clients. It is a great feeling to partner with Home Care Pulse as a third party because we know our clients’ feedback is honest and unbiased. Clients are asked questions about our service, their caregiver, the office staff and their overall quality of care.”