CLEARWATER – The city of Clearwater is launching a new application to better respond to residents’ needs. Clearwater Connect is a new smartphone app that is the city’s new non-emergency customer gateway to a host of city services.
“The city can be more responsive to our residents’ needs because of this application,” said City Manager Bill Horne.
Residents can submit service requests directly to the city for such needs as reporting potholes, graffiti, broken street lights, noise complaints, dangerous conditions, etc.
“Clearwater Connect makes accessing information easy and convenient while using the latest technology,” Horne said.
Incoming service requests are automatically assigned to the appropriate city staff, boosting efficiency and keeping the process moving. The city can delegate individual tasks to specific people and assign workflow steps, and users are connected to the request the entire time.
The city strives to keep residents informed and involved. Other features built into the app include direct connections to information about popular city events, attractions and services. Residents also can stay informed as to what’s happening in Clearwater by signing up for C-Mail, reading press releases, watching C-View TV, or following the city’s social media channels.
To get the app, download it from the Apple App Store or get it on Google Play for Android devices. Search for “Clearwater Connect.” A nonmobile version is also available at www.myclearwater.com.