Police communications officer Sam Taylor receives Clearwater Police Department’s bi-annual Employee Award.
CLEARWATER – Senior Operator Sam Taylor has received the Clearwater Police Department Communication Center’s bi-annual Employee Award.
Taylor has worked at the department for nearly 10 years and was honored for his excellent everyday performance as a senior operator and trainer, as well as his specific efforts on June 6 of this year. That is when the Veterans Crisis Hotline received a phone call from a man who relayed that he was contemplating suicide, according to a police report. He gave no name and hung up before the crisis center could identify him or determine his location. Their attempted callbacks went unanswered, but they were able to get a first name from his voicemail.
Armed with the caller’s first name and telephone number, Taylor was able to research and identify the phone service provider. He then was able to have the phone company track where the phone was located. That information was relayed to the Pasco County Sheriff’s Office.
“Based on the information you provided and their follow-up interview, deputies were able to then Baker Act the subject,” wrote Robert W. Jones, communications manager for the police department. “The way you handled this call may very well have saved this subject’s life.”
Taylor has also been instrumental in training new communications center employees and leading various shifts.
“I have observed you being an individual who possesses an excellent work ethic and holds himself to a higher standard,” Jones wrote. “You have truly provided exceptional service to the Clearwater Police Department and the citizens of our community.”
The communications center received 190,000 calls last year, and more than three-dozen people are employed there full-time.