Cruise Planners adds pair PALM HARBOR – Kari Clift and Dory Kerkman recently joined Cruise Planners, an award-winning national cruise agency. Affiliation means that they can now offer customers exclusive pricing on a wide range of cruise packages, a choice of thousands of group departures, private cruise sales, as well as cabin upgrades and special amenities such as shore excursions, discounted fares, travel gifts and more. As Cruise Planners agents, Clift and Kerkman also provide specialized land tour packages in destinations around the world. Visit www.1stClassCruiseandTours.com.
Fortin attends Play It Again Sports conference PALM HARBOR – Sandy Fortin of Play It Again Sports in Palm Harbor recently returned from the franchisor’s annual conference and trade show, which ran Feb. 16-20 at the Long Beach Convention Center in Long Beach, Cailf.
Attendees at this year’s meeting were challenged to elevate the Play It Again Sports brand with a focus on delivering an exceptional customer experience to local shoppers looking to sell and buy high-quality used and new sporting equipment.
This year’s conference agenda included a keynote speech by Dennis Snow, a former Disney executive and world-renowned expert in customer service and the customer experience. His message to all franchisees reinforced that a consistent and positive brand experience was critical in today’s business environment to increasing loyalty and life-long customer retention. In addition to workshops on managing inventory and individual business and operational consultations with Play It Again Sports corporate staff, attendees benefitted from in-depth sessions on staff development and coaching, time management, and marketing. Market previews on a wide variety of sports offered tips and trends to help individual stores stock the right equipment at the right time and the right price to meet current, local market demand.